QSR & HOspitality

AI-powered recruitment automation for growth-focused F&B businesses

Mercu helps F&B businesses shorten time-to-hire, reduce interview no-shows, and remove overhead. We do this by automating screening, communication, and interview scheduling - all via WhatsApp or SMS.

Trusted by leading QSR & hospitality brands across Asia-Pacific
Case study

Guzman y Gomez hired 123 new team members in under two weeks with only one recruiter.

Profile photo of Josh Bell.
“Mercu has given us an edge that our competitors don’t have: We now reach and engage candidates faster than anyone in the market, yet spend a fraction of the time we used to.”
Josh Bell
MD at Guzman Y Gomez
See how
See how
AI-powered SCReening

Confidently know who to shortlist without manually sorting through candidates

Automatically parse applications with AI and get a match score based on the job's requirements.
Send out screening questionnaires at scale to collect more details from candidates where needed.

Automate interview scheduling and reduce no-shows by 30%

Set up available interview slots on your own calendar, your team’s calendar, or a virtual calendar.
Automatically invite qualified candidates via WhatsApp or SMS to book an interview.
Keep candidates engaged and reduce no-shows via automated reminders and easy rescheduling.

Instantly respond to candidate FAQs and save hundreds of hours

Answer any candidate question with AI. From salary details and working hours to shift requirements.
Give your candidates the support they need to succeed, regardless of language or time of day.
Help candidates find the perfect job to match their skills - without browsing endless boring job listings.

Adapt Mercu to your existing workflows. Not the other way around.

Set up customised, multi-stage hiring journeys by role and location. Standalone or integrated with your ATS.
Automate candidate screening, collecting peronal information, and scheduling interviews.
Extend offers and send rejections at the click of a button. Or set up rules to automate this entirely.
QR Codes & Careers Pages

Source applicants in-store via QR codes or from a conversational careers page

Your customers are your biggest fans. Ask them to apply via QR codes in store or on your socials.
Turn your careers page conversational and address all concerns and questions instantly.
An infographic showing Mercu's QR code-based application flow
ATS Integrations + Features

Use Mercu standalone or integrate it to supercharge your existing ATS

Ditch your spreadsheets and make Mercu the home of your end-to-end recruitment efforts.
Significantly reduce time-spent on high-volume hiring with our high-volume recruiter AI.
Alternatively, integrate Mercu with your existing ATS to further automate your hiring.
A square grid with six different colored squares, one of which is a blue W.
A diagram showcasing how Mercu integrates with ATS and other systems

Mercu integrates with your existing tech-stack!

View Integrations
View Integrations
Still unsure? Find the answers you’re looking for.
What if a candidate doesn't use WhatsApp?
Don't worry! We can detect if a candidate doesn't have WhatsApp installed and automatically fall-back to SMS delivery for all hiring-related communication.

Additionally, we can support other chat apps like LINE, Kakao, and Zalo. Please reach out to us to discuss your needs.
Will candidates be comfortable with receiving application updates on Whatsapp or SMS?
100%. Both internal data and third-party research shows that candidates (especially Gen-Z) prefer to receive application updates via WhatsApp or SMS.

Why? Because it's where most people already spend a lot of time and the chance of missing an update is much lower compared to email or phone calls.
I already have an ATS. How can Mercu help me?
Many of our customers use Mercu together with their existing ATS (e.g. DayforceWorkable, or TalentLyft).

Most of these applicant tracking systems don't support AI-enabled two-way communication, screening, and interview scheduling via WhatsApp or SMS.

This is where Mercu comes in to help you cut down time-to-hire even further, reduce interview no-shows, and remove HR overhead.
Do you integrate with my existing ATS?
Yes! We integrate with pretty much all major Applicant Tracking Systems (and HRIS/HRMS). You can check out our integrations page here.

And if we don't integrate with your system yet, we will build the integration to make it work!
What data do you use to train the conversational AI to answer candidate questions?
Great question! We have a pretty good idea of what candidates want to know and will ask you to provide answers to these questions.

Additionally, we will ask for any documents that cover employer branding, employee benefits, workplace culture, and pay rates.

And once we're live, we'll flag any questions that the conversational AI couldn't answer so that you can fill that knowledge gap.
I’m not sure my team will adopt it.
The answer is Mercu. See perfect employee engagement in action, today.

A high-volume hiring experience that your recruiters and candidates will thank you for.

Mercu Hire automates repetitive and time-consuming tasks when hiring frontline staff: Interview scheduling, interview reminders, and candidate questions. All while delivering the most engaging candidate experience available on the market.