If you can’t reach your frontline, they can’t do the work!
Accelerate business growth via effective communication with your frontline workforce. Hire, train, and engage with Mercu, the all-in-one frontline communication platform.
Trusted by employers, big or not-so-big.
90%
Reduction in manual communication
4-5x
Higher engagement than email or separate apps
22%
Increase in employee engagement
Large, distributed
frontline workforce
Unread emails, missed calls, and clunky workforce “engagement” apps
Unproductive, frustrated, and misaligned teams.
Let's face it: Communicating with your frontline is hard. Emails and phone calls get missed, and separate workforce communication apps gather dust!
This costs you time, productivity, and profits.
This costs you time, productivity, and profits.
Enterprise software is expensive, clunky, and built for desktop. Your frontline is mobile!
Email is long dead for communicating with your frontline. Stop bothering!
Whatsapp groups are chaotic and leave you with zero insights into your workforce.
Separate mobile apps like Workplace from Meta add friction and overhead.
All of this translates to a disconnected workforce, higher turnover and mounting costs.
All of this translates to a disconnected workforce, frustrated managers, and mounting opportunity costs.
Stop using clunky software that wasn't built for deskless employees. Switch to Mercu today.
Communicate effectively and confidently. Without the usual overhead and cascading comms.
Get actionable insights into what's happening on the ground. Improve staff NPS and reduce churn.
Automate manual hiring, training, and staff engagement rituals. Save hours in productive time.
Enable your workforce to find the right info at the right time. Boost productivity and reduce errors.
Combine the power of AI + ease of chat. Reach your teams on the chat apps they already use, like Whatsapp. No new software, no separate logins, no hassle.
4-5x higher response rates than email and other native apps (e.g. Meta Workplace).
End-to-end encryption for secure conversations that never leak out.
Rich third-party integrations with your existing tech stack. No added overhead.
Quick adoption through chat-apps employees already use and love.
Hiring
Fast, automated onboarding that doesn’t frustrate you or your candidates.
Hire and onboard staff with workflows that need near-zero manual intervention.
Schedule interviews, send resources, and process documents via chat, automatically.
Reduce error rates and no-shows with automated reminders and validation.
Training
Don’t time-box training. Let employees learn and develop in the flow of work.
Use our chat-based programs to automate SOP and compliance training for your employees.
Make learning continuous and memorable with interactive, micro-learning programs.
Create training documentation in minutes using tried-and-true templates.
Enablement
Free up your frontline managers. Enable your workforce with access to knowledge on-demand.
Make the right information accessible at the right time.
Equip employees with a chat-based knowledge base that provides accurate, instant answers to every question.
Eliminate delays or errors in communication. Set up shift-compliance rules so no message goes unread.
Engagement
Employee retention starts with engagement. Mercu helps you do it right.
Run monthly pulse checks and engagement surveys via chat. Get clear insights into employee satisfaction.
Automate check-ins, 360 reviews and performance reports.
View the levers you need to action to improve employee NPS and keep your employees happy.
Hiring
Fast, automated onboarding that doesn’t frustrate you or your candidates.
Hire and onboard staff with workflows that need near-zero manual intervention.
Schedule interviews, send resources, and process documents via chat, automatically.
Reduce error rates and no-shows with automated reminders and validation.
Training
Don’t time-box training. Let employees learn and develop in the flow of work.
Automate compliance and SOP retention with prompt-based chat programs.
Make learning continuous and memorable with interactive, micro-learning programs.
Create training documentation in minutes using tried-and-true templates.
Enablement
Free up your frontline managers. Enable your workforce with access to knowledge on-demand.
Make the right information accessible at the right time.
Equip employees with a chat-based knowledge base that provides accurate, instant answers to every question.
Eliminate delays or errors in communication. Set up shift-compliance rules so no message goes unread.
Engagement
Employee retention starts with engagement. Mercu helps you do it right.
Run monthly pulse checks and engagement surveys via chat. Get clear insights into employee satisfaction.
Automate check-ins, 360 reviews and performance reports.
View the levers you need to action to improve employee NPS and keep your employees happy.
Mercu Base
Give your frontline teams AI-superpowers.
Enable your frontline "in the flow of work" with an AI-powered knowledge base.
Ensure that no questions goes unanswered; minus the usual ops and HR overhead.
Analytics
Find out where the roadblocks are before you stumble. Get in-depth reports on key metrics.
Get actionable, real-time data on everything from training and comms to engagement.
Predict churn, devise enablement strategies, and identify laggards that need attention.
Sound too good to be true? Hear it from our customers.
90% tools are built for desk-based employees. We’re here to change that.
Sometime in 2022, we noticed that companies were co-opting tools built for desk-bound workers to engage and empower deskless employees. Except, it didn’t work.
These makeshift solutions were prohibitively expensive, needed email log-ins and extensive training, had terrible mobile UX, and were built for tech-savvy users.
They were not cut out for the geographically-scattered, time-poor deskless workers.
They were not cut out for the geographically-scattered, time-poor deskless workers.
So, we decided to build Mercu. A cutting-edge solution to simplifying deskless jobs and making them less stressful.
Eliminate the headache of keeping up with 10 apps and 15 logins.
Still unsure? Find the answers you’re looking for.
I’m not sure my team will adopt it.
The answer is Mercu. See perfect employee engagement in action, today.
I’m not sure my team will adopt it.
Mercu works through chat: which every employee and their grandma use on a daily basis. Which means zero training, zero adoption, zero set-up. Just plug and go, and watch your employees engage with and delight in Mercu!
Do I really need another tool for engagement?
You already recognize that low engagement is a problem that cannot be ignored. It has a cascading impact on the company—and none of the tools you’ve used before have what it takes to fix it. We know, because we’ve tried them ourselves.
We have a tool that’s built to tackle the specific challenges and needs of the deskless workforce.
We bet that once you try Mercu, you’ll need just one engagement tool: Ours.
We have a tool that’s built to tackle the specific challenges and needs of the deskless workforce.
We bet that once you try Mercu, you’ll need just one engagement tool: Ours.
How expensive is Mercu?
Our pricing varies depending on the size and needs of your staff, which is why we’d love to chat with you, understand your requirements and send over a quote.
What we can promise you is that we’re reasonably priced. Our quotes will not shock you or your exec team. We understand that one of the major barriers to engagement tools is their exorbitant price—and we’re actively working against that tide to provide a solution that every team can afford.
What we can promise you is that we’re reasonably priced. Our quotes will not shock you or your exec team. We understand that one of the major barriers to engagement tools is their exorbitant price—and we’re actively working against that tide to provide a solution that every team can afford.
Do you integrate with the tools I use?
The answer is most likely yes—but we can confirm this for you if you could drop us a message or jump on a quick call with our team!
Will my staff be comfortable with receiving work comms on Whatsapp?
More than you would expect.
Emails and apps might seem professional, but they just don’t work. Workers across industries and over hundreds of companies use chat to communicate already. The truth is: Chat is easy. It is convenient. It reduces friction and makes the job simpler for employees.
No one wants to dial a number or log into a platform to find information or complete training. Your employees would prefer a quick text.
Emails and apps might seem professional, but they just don’t work. Workers across industries and over hundreds of companies use chat to communicate already. The truth is: Chat is easy. It is convenient. It reduces friction and makes the job simpler for employees.
No one wants to dial a number or log into a platform to find information or complete training. Your employees would prefer a quick text.
The #1 communication platform for the deskless workforce.
